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Warranty / Guarantee

30-Day Satisfaction Guarantee & Return Policy

Try it for 30 days risk-free! We pay shipping both ways!

We guarantee your complete satisfaction with the quality and cooking results of the Barrel House Vertical Cooker®. We provide free shipping to you and back to us for 48 contiguous USA states if within 30 days you wish to return the product. The original box is required as well as a return authorization number. If not satisfied, simply call us at 1-844-508-2665 to receive an authorization number and instructions on how to let UPS pick it up directly from your address.

Once we have received the returned product, we will issue a refund to the original payment method, which can take 3-5 business days to process. Please note, depending on your banking or credit institution, it may take an additional 2-10 business days to reflect the transaction.

Lifetime Replacement Warranty

FREE LIFETIME REPLACEMENT of the following items (after defective part is returned). Barrel House Cooker Company warrants the original purchaser of a Barrel House Cooker that it will be free from defects in material and workmanship from the date of purchase as follows:

  • Heat-Resistant Plastic Handles and Latch Covers
  • Thermometer O-ring Gasket
  • Metal Latches

Limited Lifetime Warranty

Barrel House Cooker Company warrants to the ORIGINAL PURCHASER of a Barrel House Cooker that it will be free from defects in material and workmanship from the date of purchase for one year when assembled and operated in accordance with the printed instructions accompanying it.

Limited Lifetime Warranty

Barrel House Cooker Company may require reasonable proof of date of purchase. Please register the serial number online or keep the receipt. This Limited Warranty shall be limited to the repair or replacement of parts which prove defective under normal use. Barrel House Cooker Company requires satisfactory proof of a defective part. If Barrel House Cooker Company confirms the defect and approves the claim, Barrel House Cooker Company will elect to repair or replace such parts without charge. If required to return defective parts, transportation charges must be prepaid. Barrel House Cooker Company will return parts to the purchaser, carriage or postage prepaid.

Deterioration or damage due to severe weather conditions such as hail, hurricanes, earthquakes or tornadoes, discoloration due to exposure to chemicals, either directly or in the atmosphere, is not covered by this Limited Warranty.

There are no other express warranties except as set forth herein, and any applicable implied warranties of merchantability and fitness are limited in duration to the period of coverage of this express written Limited Warranty. Some regions do not allow limitation on how long an implied warranty lasts, so this limitation may not apply to you.